My boss has assigned me with the task of inquiring into international ocean cargo to Italy. We have the need to ship a several case of hand tools from our facility here at Chicago, Illinois, in the United States. These cases are already packaged by us, and we have already palletized these cases and they are ready to be shipped. How soon can your company dispatch a truck to pick up this shipment? We would prefer that delivery be completed within two weeks. Can your company complete delivery within this time? When you email me your shipping information, please include your shipping charges as well as an estimated delivery time. Does your company guarantee the shipment will arrive at its destination undamaged? If not, then what are the terms of your claims policy? I have included my direct email address so there will be no delays in my receiving your important information. Thank you for your prompt attention to my inquiry.